San Francisco launches app for code violation complaints

| March 31, 2013
A free app, UP2CODE, and website officially launch Monday. It will allow people to report nonemergency code enforcement and nuisance issues in San Francisco. - COURTESY PHOTO
  • Courtesy Photo
  • A free app, UP2CODE, and website officially launch Monday. It will allow people to report nonemergency code enforcement and nuisance issues in San Francisco.

sf.CityAttorneyApp
WC: 300
ART: Use a mug of Herrera in print and then go to the website www.UP2CODE.org for screen grab of app for Web
note: “TODAY” IN COPY MEANS “MONDAY”
Tags: San Francisco City Attorney’s Office, Dennis Herrera, UP2CODE, iPhone, Android
WEB LINKS:
Apple iTunes link (last graf of story) https://itunes.apple.com/az/app/up2code/id530527840?mt=8
Google Play link (last graf of story): https://play.google.com/store/apps/details?id=com.seeclickfix.up2code.app
Website link: http://www.UP2CODE.org.
HED: San Francisco launches app for code violation complaints

By Mike Billings
S.F. Examiner Staff Writer
City Attorney Dennis Herrera is announcing a new smartphone app today that allows people to report nonemergency code enforcement and nuisance issues in a quicker, more
efficient manner.
The Code Enforcement Team, a group of lawyers inside the City Attorney’s Office, already works with many San Francisco agencies to help enforce codes and laws in areas that include housing, safety and health.
The team offers a phone hotline and takes written complaints, but more than a year ago Herrera started the process of building a smartphone app that could use technology to improve the reporting process, his office said.
The free app, UP2CODE, and website officially launch today.
“UP2CODE … encourages residents to be proactive by using the on-the-go smartphone app to combine efforts to improve neighborhoods and protect health and safety,”
Herrera said in a statement.
Deputy District Attorney Yvonne Mere, who works on the enforcement team, said staff members go to community meetings and offer the hotline to gather complaints, but that residents give the most
information.
“Getting information from people who live in the neighborhoods is really important,” she said.
Mere said the smartphone app will provide better information from which to start an investigation. Instead of a caller offering a description of the problem and the location, the smartphone app will use GPS and allow for photo uploads.
The quicker the City Attorney’s Office has information about the complaint, Mere said, the faster it can react. She said the most frequent complaint is building code enforcement, which could mean mold, no heat or no hot water.
The app and Web page were built to interact with the existing SF311 system, the citywide information center that is available by phone, the Web and Twitter. The app can be downloaded for iPhones or Android phones at www.UP2CODE.org.
mbillings@sfexaminer.com

 

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